Absolute Pro Music wants to make sure that you are completely satisfied. If for some reason you aren't happy with product(s) and want to return it, we make returns simple.
You may return or exchange complete, new product for any reason within 15 days. Defective products are covered by exchange only. Additional exclusions apply.
365-Day Warranty Coverage
All products, unless noted otherwise, are covered by a 365-day (one-year) warranty for repair against defects provided by the manufacturer and/or Absolute Pro Music. Please refer to the product description for details related to whether the coverage is provided by the manufacturer and/or us.
Important Details and Exclusions
Refund or exchange option You may choose an exchange or a refund for product returned.
Refund method Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, or other form of payment used on your original transaction. Only money orders are non-refundable and instead issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).
Products must be new and show no signs of use or installation or Absolute Pro Music will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
- Any sign of use - including installation, scratches, or other signs of use such as physical marking, screw holes, or similar.
- Tags, stickers and other manufacturer labels removed or tampered.
- Missing parts or the original product packaging is damaged or tampered.
- A different serial number than the one Absolute Pro Music shipped.
- Physical damage from drops, liquid, mishandling or similar.
- Product(s) returned that were damaged due to improper packaging.
- Mounted or used sub woofer enclosures and speaker boxes.
- Blown, punctured or fried speakers, sub woofers and amplifiers.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box from shipment You have 10 calendar days from your delivery date to notify Absolute Pro Music of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some product requires additional testing or evaluation.
How will I know if you've received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for a non-refundable store credit towards another product. After 30 days, defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product within, 30 days and with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS Shipping Label program for US customers that can be purchased directly through your Absolute Pro Music account.
Original shipping costs are deducted from your refund, store credit or exchange towards alternate products.
International customers and those outside the 48 Continental USA are responsible for all shipping costs and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of expected, stated delivery:
- Verify the shipping address on the order is where you have been looking for the package.
- Look for a notice of attempted delivery.
- Look around the delivery location for your package.
- See if someone else such as a neighbor or co-worker has accepted the delivery.
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.
Still have questions? Visit our FAQ (Frequently Aasked Questions) page for more information.